Mac Riddel | IT Professional & Cloud Enthusiast

[ ABOUT ]

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Experience & Background

Twin Cities, Minnesota

Blue Cross and Blue Shield of Minnesota Current

Leading initiatives in healthcare technology, focusing on AI integration, chatbot development with TeamDynamix, and iPaaS solutions. Passionate about leveraging conversational AI to improve customer experience and streamline enterprise operations.

Certifications & Skills

AWS Certified Azure AI (AI-900) Azure Fundamentals ServiceNow CSA CompTIA A+ CompTIA Project+ AI Agents MCSE

Current Focus

🤖 Conversational AI & Chatbot Development
☁️ Cloud Infrastructure (AWS, Azure)
🔗 iPaaS Integration & Automation
🎯 IT Service Management

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